The same happened to me. My car is from the US though. I ended up getting it installed last week. They had the car all day and it didn't get done until the place was closing for the day. I wonder if they did that because I have a US model?i had an appointment made 2 weeks ago... bring it in and wait for an hour. then they come out and tell me the didn't have a bracket and nothing ended up getting done! wow! idiots!